Ramada Park Hall Hotel & Spa

Guest WiFi Installation

The Client

The Ramada Park Hall Wolverhampton Hotel and Spa is a beautiful Grade II listed Georgian Mansion set in seven acres of immaculately kept gardens located in the heart of the West Midlands, boasting 74 luxurious rooms and suites and conferencing facilities for up to 600 delegates.

What was the issue?

As guest experience is of the upmost priority for the client, a superfast guest WiFi network was required as the existing network was nearing the end of its useful life. Guests had begun reporting slowdowns and drop outs on the network, therefore the hotels trusted IT partner Edge-IT Solutions contacted Performance Networks to conduct a wireless site survey covering their clients Wolverhampton Hotel. A Cisco Meraki solution was in use onsite.

WiFi Survey Results

Performance Networks used Ekahau WiFi Site survey/Spectrum Analysis & Wireshark captures to conduct a full WiFi survey to determine what was happening onsite. This then created a full report with an analysis of the existing WiFi network and supporting infrastructure, issues detected along with remedies and recommendations.

What did this show?

Signal Strength was below recommended levels in numerous parts of the hotel. Sub-optimal placement & mounting of WiFi access points, which meant the Access Points(APs) weren’t always covering the areas they were meant to. This was shown using coverage maps per AP. The WiFi survey also found there we’re not enough access points to cover the buildings to the latest standards and provide future proofing. The hotel is a mixture of period (Grade II listed) and modern buildings. The period buildings having very thick walls which can impede the WiFi signal and the newer buildings having floors that gave a large amount of signal loss.

The Fix?

Performance Networks made several recommendations based on the WiFi survey. As the existing equipment was end of life, it couldn’t be reused and incorporated into the future solution. A new WiFi network was required with a new design ensuring all areas of the hotel were covered to specific signal levels which guarantee coverage to even the smallest of devices like phones and watches. After providing a detailed proposal and most importantly the outcomes of the proposal, Performance Networks were commissioned to provide,design and install the new network.

As part of the solution the hotel benefit from SupaFi our WiFi Marketing and registration service, capturing valuable email and social media details of guests. The service also includes full 7-day support and management of the network, with a guest facing helpline along with full monitoring of the network and access points. Performance Networks provided and managed the complete solution, including additional structured cabling, design and network installation. A post installation WiFi survey was carried out on completion of the works which showed that both the performance and coverage levels of the new network were in line with the design.

How have staff reacted to this?

My company supports the network / communications infrastructure for Ramada Park Hall Hotel in Wolverhampton. We were asked to oversee the replacement of their guest WiFi system. We evaluated a number of potential suppliers and Performance Networks emerged as the strongest contender not just in terms of cost but also in terms of their excellent technical knowledge and presales support. Refreshingly their post-sales support has been just as good and the installation itself was seamless. Everyone is really pleased with the new system and we would have no hesitation in recommending them to any of our other customers.

James Wilkes

Managing Director,
Edge IT Solutions Ltd.
A daunting project for a non-IT professional.  Thankfully James Wilkes from Edge IT came to the rescue, we tasked him with finding the best company for the job and as always, he gave 200%.  Thorough and on point he narrowed the search down to 3 companies.  We discussed each in detail and agreed Performance networks was by far the best on price, service and equipment offered.  From that moment on it was seamless.  Their engineer was prompt, had a no-nonsense approach, was happy to answer all and any questions and was autonomous, understanding that a Hotel is a 24hr business and working around the business needs like one of the team.  The install went without a hitch, completed with no mess, no disturbance to staff or customers at all. 

Like magic, our WIFI suddenly worked everywhere in the Hotel, there is not a corner of this large building where we don’t have a signal.  Our corporate customers are delighted, our marketing department is ecstatic as we can now take full advantage of our social media accounts.  If I had been advised this is how easy the whole process would be before embarking on it, I simply wouldn’t have believed it.  I can’t recommend Edge IT and Performance Networks enough.  If you are a busy GM and need to upgrade your WiFi, these are your guys. Best decision I’ve made so far at this Hotel. 

Sally-Ann Guerrero

General Manager
Ramada Park Hall Hotel & Spa

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