Redbridge Libraries is comprised of thirteen public libraries in the northeast of London, offering a wide range of services and facilities. Their limited Wi-Fi system needed updating to increase its capacity and reliability and to improve Redbridge Libraries’ engagement with the digital inclusion agenda, widening access to information services.
We installed new enterprise-grade equipment into the libraries to provide improved coverage and capacity to all areas. We also introduced a portal-solution, which captures customer details, to ensure that all users are authenticated before accessing the system. We installed fully managed internet connections with content filtering to block inappropriate content and continue to provide a full management service, including pro-active monitoring of the system.
Registration to use the Wi-Fi is now straightforward and Redbridge Libraries have reported increased customer and staff satisfaction as a result of the new Wi-Fi system. The new Wi-Fi has enabled high demand to be met and as a faster and more reliable service, staff have to handle less enquiries and concerns about it.
In Their Words...
“Performance Networks’ replacement of the old equipment and transfer of the existing lines, was achieved under a tight deadline, with minimum disruption. Their technical help is totally invaluable and helps us to demonstrate that we are libraries of the 21st century. The Wi-Fi service is faster and more reliable than ever before.”