Should a fault be identified, our support desk will raise a ticket advising the customer of the issue and begin fault investigation immediately. Working to ITIL best practices and strict SLAs (Service Level Agreements) we keep the customer updated on a regular basis until resolution. Unlike many other companies, Performance Networks support tickets are only closed upon customer acceptance.
Our customers benefit from a knowledgeable and friendly support desk. Once a ticket is raised, we'll keep you updated regularly and will only close the ticket once you've confirmed that your problem is resolved.
Raise a ticket at any time night or day and our support desk will begin investigating your issue. Contact our out-of-hours customer service team by calling +44 (0) 115 822 1212 - option 2 or firstname.lastname@example.org.
We can also offer monitoring for all of our products and our managed services come with monitoring as standard to ensure that any potential faults are identified at the earliest opportunity and rectified proactively.