Reliable & Professional Support
In our eyes, our support and service is the key to our success. Our support desk and Account Managers are based in the UK and you can contact us by either phone, email or log in via our online portal, to raise and track tickets.
Should a fault be identified, our support desk will raise a ticket advising the customer of the issue and begin fault investigation immediately. Working to ITIL best practices and strict SLAs (Service Level Agreements) we keep the customer updated on a regular basis until resolution. Unlike many other companies, Performance Networks support tickets are only closed upon customer acceptance.
Our Team
Our customers benefit from a knowledgeable and friendly support desk. Once a ticket is raised, we'll keep you updated regularly and will only close the ticket once you've confirmed that your problem is resolved.
Contact
Raise a ticket at any time night or day and our support desk will begin investigating your issue. Contact our out-of-hours customer service team by calling +44 (0) 115 822 1212 - option 2 or support@performancenetworks.co.uk.
Proactive Monitoring
We can also offer monitoring for all of our products and our managed services come with monitoring as standard to ensure that any potential faults are identified at the earliest opportunity and rectified proactively.
Our Clients
Choosing a Performance Networks WiFi solution cuts out the hassle; you’ll be allocated a dedicated Account Manager from day one, from your site survey through to providing post-installation advice. You’ll also have access to our specialist customer service team, on hand around the clock to ensure that you and your guests stay connected.
With over 25 years' in the wireless and telecoms industry, we're confident that we can provide a fast, efficient internet connection regardless of location challenges or heavy footfall
Contact Us
Performance Networks Limited The Sir Colin Campbell Building
Triumph Road
Nottingham
NG7 2TU
Head Office: +44 (0) 115 822 1212
London Office: +44 (0) 207 148 1780
Email: enquiries@performancenetworks.co.uk
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