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Our hotel WiFi solutions

Hotel guests have ever-increasing demands for a reliable wireless connection.

Over the years many hotel guest wifi systems have become dated or unstable, leading to poor customer service. Whether it’s the fact that hotels are increasingly being used as virtual offices, or that guests now feel permitted to complain about poor wifi speeds, fast and safe wifi for hotels is essential.

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The benefits of reliable hotel WiFi

  •  Improved customer reviews on sites such as TripAdvisor.
  • Access to customer data – emails or social media information – to support future marketing opportunities.
  • Increase in business customers using hotel facilities for stable network access.
  • Improved customer satisfaction and loyalty due to fast WiFi speeds.
  •  A potential revenue stream in itself if charging.
  • Efficiencies for the hotel itself if it’s set up to make use of modern technology – i.e. staff members have devices and receive notifications when guests check out.
  • Be ready for Smart technology – connected devices and the Internet of Things – entering the hospitality industry.

Our hotel wifi approach

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Guaranteed hotel wifi coverage

Performance Networks hospitality and hotel wifi solutions take into account everything from the size of your premises to your average footfall. We understand there are many different factors to consider from guest numbers to bathroom construction, all of which can affect signal levels and performance – not to mention customer reviews – if not considered when deploying a hotel guest wifi system.

Our engineering team will design a hotel wifi network that guarantees coverage to pre-defined signal levels to ensure even the smallest of devices, such as phones and even watches, have fast stable connections. This ensures that guests are always connected when staying at your venue.

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Proactive support

As one of the UK’s leading hotel internet provider, all of our hotel wifi systems are fully monitored. Our UK based support team has a full overview of all installed equipment and our systems monitor for any performance issues or potential problems. Each and every hotel wifi Access Point (AP) constantly checks in with our cloud controller software. Should an AP not check in, we’ll be notified immediately.

This means we can be proactive in our support approach, often diagnosing and correcting a hotel wifi issue before your hotel or customers experience any disruption. Our friendly UK-based team is also available 24/7 365 days a year to help with any technical questions, queries from staff or offer direct support to guests.

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Social media and analytics

When providing guest wifi at your hotel, it’s key to improve your guests’ experience with a branded login experience. This also creates an opportunity for data capture and to boost your social media presence.

Our bespoke wifi solutions provide a fully customised login page for your hotel guests to access the network. The management portal gives the hotel access marketing tools, usage reports, guest demographic reports and options to manage usage and restrict bandwidth.

The system also gives the hotel options to create packages for paid access and also tiered access for free limited access and paid premium access.

Our hotel wifi success stories

GUEST WIFI INSTALLATION

Best Western Hotels

Best Western had four premises across the UK that needed upgrades to their existing WiFi networks to make them faster…

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GUEST WIFI INSTALLATION

Ramada Park Hall Hotel

The Ramada Park Hall Wolverhampton Hotel and Spa is a beautiful Grade II listed Georgian Mansion set in seven acres…

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GUEST WIFI INSTALLATION

Ragdale Hall Hotel & Spa

Ragdale Hall, located in the rolling Leicestershire countryside, combines state-of-the-art facilities with the charm of traditional Victorian architecture to create…

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View all case studies

The future of hotel wifi

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Changing times

Guest requirements used to be as simple as downloading emails, but now people want to stream films, box-sets or live sports and they need their hotel’s wifi network and internet connection to support this.

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Efficiency

It’s essential for your own internal network of devices to be as efficient as possible, enabling you to provide the best possible service.

Looking for reliable, fast and secure hotel wifi solutions?

Get in touch

Our other hospitality wifi solutions

Conference centre wifi

Restaurant, bar and pub wifi

Let’s get connected

We’ll find the solution, performance guaranteed.
Get in touch to find out more.

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