Customer Support
Making the lifeblood of your business our responsibility
Having the right technical support in place is vital, especially if your business is dependent on WiFi for day to day operations such as running key business operations and logistics, taking payments, providing guest WiFi access or hosting conferences or events.
Raise a support request
Once you’ve logged an issue via phone or email, our support desk will raise a request with our engineers and will begin fault investigation straight away.
Keeping you updated
Working to ITIL best practices and strict SLAs (Service Level Agreements) we’ll keep you updated on a regular basis until we’ve resolved the problem.
We’re only happy when you’re happy
Once a ticket is raised, we’ll keep you updated regularly and will only close the ticket once you’ve confirmed that your problem is resolved.
Looking for a support package
to suit your business?
We can offer you a support package to cover all of your needs, ensuring a continuously
efficient operation with no downtime.