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Support that’s one
Our support desk and Account Managers are based in the UK and you can contact us by either phone, email or log in via our online portal, to raise and track tickets.
Should a fault be identified, our support desk will raise a ticket advising the customer of the issue and begin fault investigation immediately. Working to ITIL best practices and strict SLAs (Service Level Agreements) we keep the customer updated on a regular basis until resolution. Unlike many other companies, Performance Networks support tickets are only closed upon customer acceptance.
“Our new WiFi service is now virtually fault-free, and customer complaints are almost non-existent. We are now able to run iPad sessions to promote our online resources and offer digital skills training – particularly to the older generation who are now increasingly using IT. Our customers can now register for WiFi in our libraries with no issues and without help from staff. We also have access to reports on usage and the service is fast and reliable. We couldn’t be any happier”.Redbridge Libraries