Tyne and Wear Museums

The challenge

Tyne & Wear Archives & Museums (TWAM) is a major regional museum, art gallery and archives service. They manage a collection of nine museums and galleries across Tyneside and the Archives for Tyne and Wear, and are supported by the four local authorities in Tyneside and Newcastle University. TWAM is also a National Portfolio Organisation funded by Arts Council England.

Tyne and Wear Museums had three premises without WiFi access for guests; these were South Shields Museum, Arbeia Roman Fort and Museum and Segedunum Roman Fort. It was vital for them to provide a fast and reliable internet connection and to ensure that it was also carefully monitored.

Our solution

We installed a fast and stable WiFi network to all three museums and now provide ongoing managed connectivity including broadband line monitoring, which allows us to give proactive support and a filtering service to prevent the access of inappropriate content.

The result

The museums now have a legally compliant WiFi service suitable for research and academic purposes, as well as a personalised log-in page that gives Tyne and Wear Museums the opportunity to harvest and make use of customer email addresses for future marketing.