Graduate Networking Support Professional

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Job Advertisement: Graduate Networking Support Professional

We do not accept enquiries from recruitment agencies.

Job description

Assignment

Performance Networks Ltd. is a fast growing Internet, Telecoms and Wireless Networking Provider, we pride ourselves on providing exceptional products and the highest standards of support to our clients.

We are looking for a graduate who is eager to extend their knowledge, who can work on their own initiative, who has excellent communication skills and who would thrive working in a small but valued growing team.

Profile

You will provide technical support to our current customers looking after their internet connections, WiFi installations and telecoms services. You will also be required to assist with both provisioning and ongoing support of these services.

You will apply and acquire knowledge in all areas of IP Networking and Wireless, maintenance, troubleshooting and along with the use of our industry leading monitoring and customer portal software.

You will, once appropriate training has been undertaken, be responsible for liaising directly with clients and customers in a non-jargonised way. Potentially, after a reasonable period, this role will evolve to include attending onsite installations and repairs alongside a senior technician.

Requirements

The ideal candidate will have a degree, ideally in an IT related subjective. The successful candidate will have the ability to understand technology and networking and have passion for technology and innovation as a whole.

They must be able to prioritise their work and have good interpersonal skills. The successful candidate will also have a mature attitude with an ability to maintain the highest levels of confidentiality whilst valuing customer’s data.

The candidate will have the confidence and ability to work alone when required and, after reaching a level of understanding and skill, will be able to work alone dealing with customers and colleagues to a high level of competence.

Ideally, we require the candidate to hold a full UK driving licence, as travelling may be required later as mentioned. As the role may be customer facing at times the candidate must be of smart appearance, reliable, trustworthy and polite.

The office is based in NG7 and this position is based on a standard 37.5 hour week Monday – Friday. However, should the need be apparent in the future, overtime may be occasionally required.

In the future if the role was to progress to travelling and visiting customer sites, a standard DBS check may be required.

As a growing company we are always looking for good people to join our family.

If you would like to invest in your career and join our team submit your confidential CV and covering letter to careers@performancenetworks.co.uk. Applicants will be invited to interview based on their fit with the Graduate Networking Support role.

Performance Networks Ltd is an Equal Opportunities Employer.

Our Contacts

Our Building

Performance Networks Limited,
The Sir Colin Campbell Building,
Nottingham, NG7 2TU

Head Office: +44 (0) 115 822 1212
London Office: +44 (0) 207 148 1780